Who we are
This website belongs to Sam's Local Locksmith, a mobile locksmith based in West Chester, Pennsylvania. This page explains, in plain terms, what information we collect through the site and what we do with it. If you have a question about it, call us at (484) 488-7719.
What we collect
When you use the contact form, we receive what you type into it. That is usually your name, your phone number, your email address, the address or town where you need help, and your message. We also see the date and time you sent it.
Like most websites, the server that hosts this site keeps basic server logs, such as the type of browser you used, the pages you visited and your IP address. These logs help keep the site running and protected from misuse. The site may also use small files called cookies so that its pages work properly and so that visits can be counted in general terms. You can block or delete cookies in your browser settings.
How we use it
We use the information you send us for the reasons you sent it.
- To reply to your message and call you back about your lock or key
- To arrange and carry out the work you asked about
- To keep basic records of the jobs we do
- To keep the website working and protected from misuse
We do not sell or rent your information to anyone, and we do not add you to a mailing list.
Who else may see it
The companies that host this website and deliver contact form messages to us handle your information on our behalf, only so they can provide those services. We may also share information when the law requires it. Apart from that, your information stays with us.
How long we keep it
We keep messages and job records for as long as we need them to serve you and to keep our business records in order. After that, we delete them.
Your choices
You can ask what information we have about you, ask us to correct it or ask us to delete it by calling (484) 488-7719. If you would rather not send details through the website at all, you can simply call us instead of using the form.
Keeping it safe
We take reasonable care with the information you send us, but no website, email or phone system is perfectly secure. Please do not send passwords, bank details or other sensitive information through the contact form.
Changes to this page
We may update this page from time to time. The version posted on this site is the current one.