How a visit works
When you contact us about a missing mailbox key in Hockessin, we ask whether the box is at your home or in a shared group, whether you have a working spare, and who maintains the mailbox.
We also ask how many copies you need and whether anyone else uses the box. If the postal service maintains it, we explain that you may need to contact your local post office about access and replacement options.
For a mailbox we can work on, we examine it and explain the available choices before starting. Rekeying changes which keys work while keeping the existing lock, if its condition and design allow it. Replacement puts in a different lock. With either choice, old copies no longer work, so anyone who shares the mailbox will need a new one. We go over how many copies you will receive and answer questions about their use. To finish, we test each copy with you, show you how the mailbox operates, and hand them over.