From your call to the job
When you contact us about a safe in Malvern, we ask whether it has a dial or a keypad and whether you know the make or model.
We also ask if anyone knows part of the combination, whether a key is available, and if the safe has shown any other problems. Tell us whether you want access to the contents, continued use of the safe, or both. Those details tell us what information is available and what you want from the visit.
Before work begins, we explain the available options for opening the safe and whether the existing lock may need replacement. We also explain the possibility of marks or other changes to the safe, so you can decide how you want to proceed. If it opens and a new combination can be set, we test it with you while the door is open. If replacement is needed for continued use, we explain what that means for operating the safe. Keep a record of any new combination in a secure place separate from the safe.