How a visit works
When you contact us about a keypad code for a new tenant in Bensalem, we ask which door it controls, whether you know the current code and whether anyone else still needs access.
You can also tell us if the keypad has instructions or if it is showing an error. Before we begin, we explain whether a single code can be changed or whether the lock needs a full reset, which may remove other users' codes. If the existing lock cannot be reset, we explain the replacement option and what would change.
For the new code, you can choose a combination that the tenant can remember without using something easy to guess. We set it up with you and have you test it while the door is open, so a problem does not leave you locked out. We also check that the door locks and opens as intended, then review which old codes were removed or kept. If the lock allows you to manage codes yourself, we show you the steps for adding or removing one.