When you call from Whitemarsh
When you contact us about a front door key that snapped in Whitemarsh, we start by getting the address and a picture of the situation.
Is the door standing open or shut? Tell us whether you can see any of the broken piece, whether you have a spare, and whether the lock had been hard to use. Keep the pieces you have and leave the opening alone. Forcing a spare into it could make the problem harder to assess.
At the door, we examine what is left and explain our findings before any work begins. The choices may include removing the broken piece, repairing the lock, or replacing it if the damage calls for that. We explain what each choice means for how you enter and whether you would need a replacement key, so you can decide how to proceed. Once the work is done, we check that the door latches and try the key with you. We also explain any change to how you use the door.