What to expect
We ask for your car's year, make and model, whether you use a key slot or a start button, and whether the damaged key still works.
We also ask where the crack is and whether the key has buttons or a separate remote. Those details help us identify what kind of replacement your car needs. If the key is splitting, avoid forcing it or trying to glue it together. A broken piece may be harder to remove, and glue can interfere with the key or its electronics.
Before starting, we explain whether a replacement needs to be cut, programmed to the car, or both. If the worn key is too damaged to use as a pattern, we explain what other options are available for your vehicle. You can also ask about having a spare made, so you have another key if one is lost or damaged. To finish, we go over the replacement's functions with you and ask you to try locking and unlocking the car and starting it with its normal controls.