How a visit works
When you contact us about a missing mailbox key in Yeadon, we ask where the box is located and whether it stands alone or is part of a group.
We also ask whether the door is open or closed, whether you have another key, and whether the lock had been difficult to turn. Those details tell us what to examine. If the mailbox is part of a shared group, we ask what you know about how repairs are handled there.
Once we have examined the mailbox, we explain whether the existing lock is suitable for rekeying or whether it needs replacement. We also explain what each choice means for any keys you still have and what keys you will receive. You can tell us which option you prefer before work begins. When the work is complete, we test the keys with the door open and then closed, and show you how the lock operates. If anything feels unclear, we go over it with you before leaving.