From your call to the job
When you contact us about a key fob that has stopped working in Upper Darby, we ask for your vehicle's make, model and year.
We also ask whether the buttons respond, whether the car starts, and whether you have a working spare. Details such as a recent battery change, a drop or exposure to water give us a better picture of the problem. Before work begins, we explain what we plan to check and the possible choices, such as replacing the battery or the fob, or programming a replacement to the car. We explain what each choice would mean for using your vehicle.
At the end of the visit, we go over the work with you and test the functions relevant to your vehicle, including locking and unlocking and starting the engine. If you have a spare, we can check that it still works too. We explain any remaining limitations and answer your questions so you know which devices are ready to use.