How a visit works
In Drexel Hill, we start by asking where your mailbox is and whether it is a single box or part of a shared set.
We also ask who manages it, whether you still have a key, and whether the missing one had been difficult to turn. That information helps us determine whether the mailbox is privately managed or controlled by the Postal Service. If the Postal Service controls access, we direct you to your post office rather than work on it.
Before starting, we explain what we found and whether replacing the lock is an option. We describe what replacement involves, what keys come with it, and any permission you may need from the property manager. You decide whether to proceed. After the work, we check that the box closes and the new keys operate the lock, then ask you to try them yourself. We also point out any remaining issue with the mailbox so you know what may need separate attention.