What to expect
When you contact us about a safe in Broomall, we ask whether it is open or locked, whether it has a dial or keypad, and what you know about the missing combination.
A model number or any instructions you still have may help us identify the unit. Tell us if the safe has shown signs of trouble, such as a dial that will not turn or a display that is blank. You do not need to list the contents, but mention anything inside that needs special care.
Before we start, we explain the available choices, including whether the existing combination might be recovered or a new one set, and what opening the safe may involve. We also explain any risk of damage and whether parts might need replacement, so you can decide how to proceed. After the work, we review the condition of the safe with you and explain how to use the combination. If a new combination has been set, you can practice using it with the door open and choose a secure place to keep the information.